Freshdesk

Some customers who are using Microsoft custom mail server may experience impact in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.

Some customers who are using Microsoft custom mail server may experience impact in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.

We are currently experiencing an issue where a subset of customers may be unable to send replies or update ticket properties in Freshdesk. Our teams are investigating and working on a fix. We will share another update as soon as we have more information.

We are currently investigating an issue affecting email delivery services. Our team is working to identify the cause and restore the services. Further updates will be provided as more information becomes available.

Some customers may experience delays in outgoing and incoming email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

A subset of customers may experience performance issues with our application. Our engineering team is actively investigating and working to resolve the issue with the highest priority. We will keep you posted on the status

We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.

Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.